We have compiled the questions that customers are most concerned about to help you understand our products and services more quickly. If you have more questions, please feel free to contact us.
Q: What types of battery packs can you customize?
A: We can provide UN38.3, MSDS, IEC62133, CE, RoHS, UL2054, or others as per customer requirements.
Q: What is the MOQ? How long does it take to get a sample?
A: 2pcs minimum. For most custom battery packs, sample delivery takes 10–20 working days depending on the complexity.
Q: What certifications do your battery packs support?
A: We can provide UN38.3, MSDS, IEC62133, CE, RoHS, UL2054, or others as per customer requirements.
Q: Can you develop batteries to match motors and controllers?
A: Yes, we have experience working with major motor brands and can ensure protocol compatibility with your system (e.g., CAN/UART/RS485).
Q: Can I customize battery housing, size, or connectors?
A: Absolutely. We support custom mechanical designs including casing, waterproof rating, terminals, and wiring according to your application.
Q: What industries use your custom battery solutions?
A: Our batteries are widely used in e-mobility (bikes/scooters), power tools, solar storage, AGV/AMR robots, medical devices, and more.
Q: What kind of after-sales support do you provide?
A: We offer 1-3 years warranty based on the product and service agreement. Remote technical support is always available.
Q: Can the battery pack meet the standards in my country/region?
A: Yes. Our R&D team ensures compliance with international standards, and we can assist in certification application for your local market.
Q: How do we start a custom battery project with you?
A: Just send us your application requirements or drawings. We’ll provide a solution proposal, quotation, and DFM review for your approval.